Updated at 2022-05-22
At Walkers Corporate Services Ltd (the “Company” or “Walkers”), we ensure that all our customers are treated fairly and get the best possible service. We therefore encourage you to write to us if you think you have not received our attention or the desired service. We will aim to clarify on any misunderstanding as soon as we receive your complaint.
Where a complaint is about a particular product, service or employee and you are familiar with the team working on your matter, you may wish to address your complaint to an appropriate member of that team, orally, by letter, email or fax. Where a complaint can be resolved on the spot, the Company shall endeavour to do this.
In case where the complaint has not been resolved on the spot and is not in writing, we advise you to submit the complaint in writing to:
We are committed to acknowledging aII complaints within five (5) working days of its receipt and we undertake to resolve complaints within thirty (30) days of receipt and shall send a written reply to you within the said period.
If you are still dissatisfied or for some reason Walkers has not been able to resolve your complaint within thirty (30) days as from the date the complaint was lodged, you may refer your complaint to the Ombudsperson for Financial Services.
The contact details for the institution are as follows: